Refund & Cancellation Policy

• Plans and pricing: subscriptions provide a fixed student capacity (e.g. 100, 200, 300 students) purchased for a billing cycle — monthly, quarterly or annual — at the fixed per-student rate shown during checkout. The amount charged is always the server-confirmed capacity price for your chosen range and cycle.
• Verification first: a subscription activates only after the payment is verified on the server (payment-gateway verification or webhook confirmation). Checkout success alone does not activate access.
• Confirmation: after a verified payment, CampusKaro records the order and payment references in billing history and attempts a receipt email to the owner address. Delivery depends on the email provider and a valid address; the billing history remains the in-product record.

• Renewals stack: renewing extends the current paid period from its existing expiry — time is added, never reset.
• Plan changes: switching plans mid-period extends from the current expiry under the newly chosen plan and price.
• No automatic rebilling described here: each period is purchased explicitly through checkout.

• How to cancel: contact info@campuskaro.in to stop future purchases.
• Access after cancellation: the current paid period remains active until its expiry date; no further periods are purchased.
• Your data: institute records remain available through the paid period and per the Privacy Policy afterwards.

• Failed or unverified payments do not activate or extend a subscription, and no success confirmation is sent. If your bank shows a debit, check with the bank or gateway for its settlement/reversal status and contact support with the transaction reference if it remains unresolved.
• Pending payments (e.g. a closed checkout window) are recovered automatically through payment-gateway confirmation where possible; otherwise a fresh checkout is required.
• Duplicate charges: checkout orders are idempotent — retries and duplicate webhooks cannot activate or bill twice for the same payment.

• Unverified or failed payments: these do not grant subscription access. A debit shown by your bank may still be pending provider settlement or reversal; it is not treated as a completed CampusKaro payment until gateway records confirm it.
• Duplicate or incorrect successful charges: contact support with both transaction references. We will reconcile provider records and confirm the outcome and any available remedy. A refund is not considered issued until the payment provider confirms it.
• Refund review: eligibility and amount are reviewed against the transaction, subscription usage, applicable law and any provider rules. This policy does not promise an automatic or full refund.
• Requesting a review: email info@campuskaro.in with the institute name, payment/order reference, date, amount and reason. Do not send card credentials, OTPs or full bank details. Support will acknowledge the case and share the review outcome.

For any billing question — an unfamiliar charge, a plan or period mismatch, or a missing confirmation email — contact info@campuskaro.in with the payment reference. Disputes are handled against server payment records, which are authoritative.